Front of House and Box Office Assistant

We are seeking two part time Front of House and Box Office Assistants

Deadline: Until Filled

JOB DESCRIPTION

The Kay Meek Centre in West Vancouver seeks two experienced people to work at the Front of House and the Box Office. Reporting to Director of Venue Services, this position is responsible for shift coverage during both daytime and evening (including weekends).

This is a part-time position (Mid-September-June) 15-20 hours per week.

RESPONSIBILITIES

Front of House:

  • Act as an ambassador for the Centre offering the highest quality of customer service and presentation

  • Ensure the smooth running and timely start of all events presented at Kay Meek Centre

  • Liaise with Technical staff and when appropriate the event liaison to gather necessary event information

  • Lead and supervise Kay Meek volunteers to help provide high quality customer service

  • Assist in setting up, and overseeing the lobby activities

  • Help resolve patron concerns

  • Aid visitors and coordinate volunteer ushers in the event of an evacuation

  • Provide first aid response as required

Box Office:

  • Run the Box Office during ticketed events: dealing with in-person sales and handling will call

  • Occasionally run the Box Office during regular Box Office hours (Mon-Fri 10am-6pm) answering phones, selling tickets in-person & over the phone, returning phone messages & emails; assist patrons through web sales

  • Process sales in Spektrix; print and prepare ticket mail outs

  • Reconcile cash, debit, cheque, and credit card transactions

  • Provide patrons with information about events and the centre and offering the highest quality of customer service

QUALIFICATIONS

  • 1-2 years of experience in Box Office / Front of House in performing arts venues and/or applicable customer service experience

  • Strong Computer skills; experience in Spektrix ticketing software and/or any ticketing software is a strong asset

  • Experience working with, and/or overseeing volunteers

  • Experience dealing with cash floats, reconciling reports and inventory

  • Certifications: Serving it Right, First Aid Level 1

  • Ability to: work under pressure in a fast paced, reactive environment; work flexible hours including mornings, evenings, and weekends; motivate volunteers and staff in a friendly and outgoing manner

  • Highly organized, detail oriented and self-motivated worker who is able to work without supervision, and has superior communication and people skills

HOW TO APPLY

Please submit cover letter and resumé as PDF or Word document, BY EMAIL ONLY. Kay Meek Centre Email: mina@kaymeek.com
*Please note the position title in the subject line*

REMUNERATION: $18 per hour