FAQ

1. Log in or create an account by going to https://kaymeek.com/my-account

2. Browse our list of events under “Buy Tickets”

3. Click on the event you would like to purchase, select your seats, then press “continue”. For events with general admission seating, you will simply need to enter the amount of tickets you would like.

4. When you are finished adding tickets to your cart, press “checkout” and continue with the payment process.

Please Note:

1. We do not accept debit.

2. When inputing your credit card number, do not add spaces

3. Tickets go off-sale online starting 1 hour before the show. To purchase tickets after this time, please visit us in-person.

4. Tickets are held in your cart for 15 minutes. If you have not completed your purchase in this time, they will be released.

5. Make sure you are using the latest version of your web browser. Default browsers, such as Microsoft Edge and Safari, may not work. We recommend using either Firefox or Chrome.

Season Gift Vouchers can be used online at the payment stage of ticket purchasing. There will be a box in which to type your voucher code, and a button to ‘Redeem Voucher’.
Once redeemed, you will need to check the box ‘Use available credit to pay for this order’.

Any remaining balance will be stored on your account as credit, valid for the remainder of the season (or 12 months, whichever is longer).

If you have any account credit available (either from a partially-used Season Gift Voucher or a show cancellation, etc), you can check the box that says ‘Use available credit to pay for this order’ to redeem it against your order.

Due to construction on the West Vancouver Senior Secondary sports field, parking options at the Kay Meek Arts Centre have changed. Click here or more information.

Please note that bikes are not permitted inside the theatre and cannot be stored inside during a performance.

We are accessible via several bus routes. To plan your visit, we recommend you use https://www.translink.ca/trip-planner.

Washrooms are located on the Grosvenor Theatre level.

Our concession is located on the Grosvenor Theatre level, and is open during most performances starting 1 hour prior to the event and during intermission. We serve a variety of snacks and soft drinks, as well as beer, wine, coffee, and tea. We do not serve meal options or hot food.

*You are now permitted to take the food and drink purchased from our concession into the theatre during performances. This does not apply to food or drink purchased outside the theatre,

Please email [email protected] if you have lost something inside the theatre. Items that have not been claimed within 3 months will be donated to a charity.

No. Proof of vaccination is currently not required.

No, masks are not required indoors; however, Kay Meek is a mask-friendly environment and patrons are welcome to wear one during shows.

At this time, we are not offering a streaming option for any Kay Meek events.

Please see our guide to booking accessible seats here.

You’re also welcome to call our box office on 604-981-6335 during open hours (12-16:00, Tue (phone only) and Thu), or email us at [email protected].

Accessible parking is available on Mathers Avenue. Wheelchair access to the elevator is available through the Mathers Ave entrance only. Click here for more information.

Yes. There are accessible washrooms located on all levels of the Kay Meek Arts Centre.

Yes. The elevator is in operation during all performances and events and provides access to all levels of the building.

Hearing assistance devices are available for events in the Grosvenor Theatre only. Please talk to the front of house manager if you need one.

Our Box Office is open on Thursdays from 12-16:00 for in-person sales, for telephone enquiries between 12-16:00 on Tuesdays, and 1 hour prior to ticketed performances for door sales and Will Call pickup only.

Voicemail messages left on the Box Office line at 604-981-6335 will be answered by a member of our team in order of date received between 12:00 and 16:00 on Tuesdays and Thursdays. Please note that the Box Office phone line should be used for ticketing inquiries and purchases only. If you have a general inquiry, please phone our administrative office line and select the appropriate extension when prompted.

You can also direct email inquiries to [email protected] for a faster response time.

The box office is located on the Grosvenor Theatre level next to the Faris Family Courtyard.

Yes. The box office opens starting 1 hour prior to all ticketed events for in-person sales and will-call pickup. If you plan on purchasing at the door, we recommend checking the website or phoning us during opening hours to make sure there is ticket availability.

Yes. If you have purchased the tickets as a gift, or given the tickets to a friend, they will be able to pick up the tickets under the purchaser’s name. Make sure they also have the order number to avoid any confusion.

Our venue is going cashless – but we can accept debit cards, credit cards, and all forms of tap payments.

Advertised ticket prices are all-inclusive, so the price you see is the price you pay. The fees included in that price are a Box Office handling fee, a facility fee, and GST. This fee will vary based on the show.

All tickets are delivered via email.

Ticket orders are available to view on your Kay Meek account. If you have issues with your tickets, the Box Office will be open one hour prior to your event – please visit us and we can assist.

Patrons must click to agree to our Terms and Conditions when making an online booking, and agreement is tacit when placing an order by telephone or in person. You can read our Terms and Conditions here.

Tickets are sent automatically within 24 hours of purchase to the email address associated with your order. They are sent from [email protected] with the subject line “Your Kay Meek tickets are attached.” Please ensure you have searched your email for this subject line, checked your junk folder, or tried to download them from your online account before contacting the box office.

Tickets are available to download directly from your online account in case you are unable to locate them in your email. Simply log in to your account and click “E-tickets”.

If you cannot locate the email with your tickets attached, or download them from your online account, you can contact us at [email protected] with your order number we can resend your e-tickets. Please note that we will only respond to these requests during Box Office hours (Tu/Th, 12-16:00). Make sure you have searched your email and junk folders, as well as tried to download them from your account before contacting us.

The Box Office will also be open an hour prior to your event – please feel free to visit us and we will be happy to assist you.

No. If you do not have a printer at home, we can scan your tickets directly from your phone or other mobile device (such as an iPad).

No. Our Box Office prioritizes will-call pickup and ticket sales and cannot print your e-tickets for you. Please have them ready by the time you arrive at the theatre.

If you cannot locate your e-tickets, please visit the Box Office from an hour before your event and we will be happy to assist.