FAQ

Buying Tickets Online

How do I buy tickets online?

  1. Log in or create an account by going to https://kaymeek.com/my-account

  2. Browse our list of events under “Buy Tickets”

  3. Click on the event you would like to purchase, select your seats, then press “continue”. For events with general admission seating, you will simply need to enter the amount of tickets you would like.

  4. When you are finished adding tickets to your cart, press “checkout” and continue with the payment process.

Please Note:

  1. We do not accept debit.

  2. When inputing your credit card number, do not add spaces

  3. Tickets go off-sale online starting 1 hour before the show. To purchase tickets after this time, please visit us in-person.

  4. Tickets are held in your cart for 15 minutes. If you have not completed your purchase in this time, they will be released.

  5. Make sure you are using the latest version of your web browser. Default browsers, such as Microsoft Edge and Safari, may not work. We recommend using either Firefox or Chrome.

How do I use my season gift voucher/account credit?

Season Gift Vouchers can be used online at the payment stage of ticket purchasing. There will be a box in which to type your voucher code, and a button to ‘Redeem Voucher’.
Once redeemed, you will need to check the box ‘Use available credit to pay for this order’.

Any remaining balance will be stored on your account as credit, valid for the remainder of the season (or 12 months, whichever is longer).

If you have any account credit available (either from a partially-used Season Gift Voucher or a show cancellation, etc), you can check the box that says ‘Use available credit to pay for this order’ to redeem it against your order.

Visiting the Kay Meek Arts Centre

Where can I park?

Due to construction on the West Vancouver Senior Secondary sports field, parking options at the Kay Meek Arts Centre have changed. Click here or more information.

Please note that bikes are not permitted inside the theatre and cannot be stored inside during a performance.

Transit Options

We are accessible via several bus routes. To plan your visit, we recommend you use https://www.translink.ca/trip-planner.

Washrooms

Washrooms are located on the Grosvenor Theatre level.

Do you have a bar/concession?

Our concession is located on the Grosvenor Theatre level, and is open during most performances starting 1 hour prior to the event and during intermission. We serve a variety of snacks and soft drinks, as well as beer, wine, coffee, and tea. We do not serve meal options or hot food.

*You are now permitted to take the food and drink purchased from our concession into the theatre during performances. This does not apply to food or drink purchased outside the theatre,

Lost and found

Please email [email protected] if you have lost something inside the theatre. Items that have not been claimed within 3 months will be donated to a charity.

Do you require proof of vaccination?

No. Proof of vaccination is currently not required.

Are masks mandatory?

No, masks are not required indoors; however, Kay Meek is a mask-friendly environment and patrons are welcome to wear one during shows.

Livestreaming

Do you livestream any shows?

At this time, we are not offering a streaming option for any Kay Meek events.

Accessibility

How do I book accessible seats?

Please see our guide to booking accessible seats here.

You’re also welcome to call our box office on 604-981-6335 during open hours (12-16:00, Tu-F), or email us at [email protected].

Do you have accessible parking?

Accessible parking is available on Mathers Avenue. Wheelchair access to the elevator is available through the Mathers Ave entrance only. Click here for more information.

Are your washrooms accessible?

Yes. There are accessible washrooms located on all levels of the Kay Meek Arts Centre.

Do you have an elevator?

Yes. The elevator is in operation during all performances and events and provides access to all levels of the building.

Hearing devices

Hearing assistance devices are available for events in the Grosvenor Theatre only. Please talk to the front of house manager if you need one.

Box Office

When is your box office open?

Our box office is open from 12-16:00, Tu-F, and from 1 hour prior to ticketed performances for in-person sales and will-call pickup only.

All voicemails left on the box office line at 604-981-6335 will be answered by a member of our team within our opening hours (Tu-F, 12-16:00). Please note that the box office phone line should be used for ticketing inquiries and purchases only. If you have a general inquiry, please phone our administrative office line and select the appropriate extension when prompted.

Email inquiries sent to [email protected] will be answered in order of date received during opening hours.

Where is your box office located?

The box office is located on the Grosvenor Theatre level next to the Faris Family Courtyard.

Can I buy tickets at the door?

Yes. The box office opens starting 1 hour prior to all ticketed events for in-person sales and will-call pickup. If you plan on purchasing at the door, we recommend checking the website or phoning us during open hours to make sure there is ticket availability.

Can someone else pick up my tickets?

Yes. If you have purchased the tickets as a gift, or given the tickets to a friend, they will be able to pick up the tickets under the purchaser’s name. Make sure they also have the order number to avoid any confusion.

Can I pay with debit?

Yes, we now accept debit, credit and all forms of tap payments.

Ticketing

What does my ticket price include?

Advertised ticket prices are all-inclusive, so the price you see is the price you pay. The fees included in that price are a Box Office handling fee, a facility fee, and GST. This fee will vary based on the show.

Ticket delivery

Tickets are delivered via email or will-call pickup only and the selected delivery method is not transferable.

Ticket orders are available to view on your Kay Meek account. If you selected e-tickets or have purchased a livestream, they will be emailed to you. If you selected will-call pickup, you may visit our Box Office during open hours or pick them up starting one hour prior to the event.

Ticket terms and conditions

Patrons must click to agree to our Terms and Conditions when making an online booking, and agreement is tacit when placing an order by telephone or in person. You can read our Terms and Conditions here.

E-Tickets

When will my e-tickets be sent to me?

Tickets are sent automatically within 24 hours of purchase to the email address associated with your order. They are sent from [email protected] with the subject line “Your Kay Meek tickets are attached.” Please ensure you have searched your email for this subject line, checked your junk folder, or tried to download them from your account before contacting the box office.

Where can I download my e-tickets?

Tickets are available to download directly from your account in case you are unable to locate them in your email. Simply log in to your account and click “E-tickets”.

I am having trouble locating my e-tickets.

Email [email protected] with your order number we will respond to your email with a PDF version of your tickets. This is only available during regular box office hours, or a minimum of 24hrs before an event. Please make sure you have searched your email and junk folders, as well as tried to download them from your account before contacting us.

Do I need to print out my e-tickets?

No. If you do not have a printer at home, we can scan your tickets directly from your phone or other mobile device (such as an iPad).

Will you print my e-tickets for me at the box office?

No. Our box office prioritizes will-call pickup and ticket sales and cannot print your e-tickets for you. Please have them ready by the time you arrive at the theatre.